KONNECT Terms and Conditions
KONNECT connects mentors and mentees for professional growth and learning through video conferencing, interactive learning, and symposia. Our platform is intended for educational and mentoring purposes only and does not constitute professional certification or licensing. We reserve the right to update these terms at any time. Updates will be effective upon posting to our website.
By using our platform and services, you agree to comply with the terms outlined in this document. If you do not agree, please discontinue use of our services.
We reserve the right to update these terms at any time. Updates will be effective upon posting to our website.
User Responsibilities & Bookings
Users must provide accurate and complete information during registration. False information may result in account termination.
All interactions between mentors and mentees must remain professional and respectful. Harassment or inappropriate behavior will not be tolerated.
Users may not misuse the platform for illegal, fraudulent, or unauthorized purposes. Usage of the site that contravenes the terms and conditions herein stated as well as in the Privacy Policy and Security policy may result in summary dismissal from the site and closure of the account.
Bookings are confirmed only after payment is successfully processed.
We accept payments via credit card, bank transfer, and other secure methods.
Service fees vary by mentor, session type, or package. All fees are displayed at the time of booking.
Failure to complete payment will result in booking cancellation.
Policies
Understand our policies regarding cancellations, no-shows, and refunds to ensure a smooth mentoring experience.
Cancellations over 24 hours before the session receive a full refund; late cancellations incur a fee.
Missed sessions without notice are non-refundable and may lead to account suspension.
Submit refund requests within 7 days to our support email; processing is at our discretion.
Need More Information?
Rescheduling Policy
- Sessions can be rescheduled up to 12 hours before the appointment without penalty.
- Rescheduling requests within 12 hours of the session may incur a fee.
- A session can only be rescheduled once per booking.
Mentor Responsibilities
- Adhere to KONNECT’s guidelines for professionalism and quality service.
- May terminate a session if a mentee violates the terms of this agreement.
Mentee Responsibilities
- Prepare for sessions as instructed by their mentor.
- Late arrivals may result in reduced session time without a fee adjustment.
Platform Accessibility & Liability
KONNECT strives to provide uninterrupted service but does not guarantee platform availability at all times. Scheduled maintenance or technical issues may result in temporary downtime.
KONNECT is not liable for direct, indirect, or consequential damages arising from the use of our services. Mentors are independent contractors, and KONNECT is not responsible for their actions or advice. We do not guarantee specific results or outcomes from mentorship sessions.
Understanding the terms of service is crucial for a seamless experience with KONNECT.
Privacy, Confidentiality, and Legal Terms
Privacy and Confidentiality: We value your privacy and handle personal information in accordance with our Privacy Policy. Session content is confidential between mentors and mentees, except in cases of misconduct or legal requirements.
Privacy Assurance
Your personal information is protected and handled with care.
Confidential Sessions
Mentor-mentee sessions are confidential, ensuring a safe space for growth.
Account Termination
We reserve the right to terminate accounts for policy violations.
Governing Law: This agreement is governed by the laws of The Federal Republic of Nigeria. Any disputes will be resolved with this understanding.
