Cancellation Policy
At KONNECT, we understand that schedules can change. To accommodate everyone effectively, we have the following cancellation policy:
- Appointments can be cancelled up to 24 hours before the scheduled time without penalty.
- Cancellations made less than 24 hours in advance will incur a fee of 50% of the session fee, unless otherwise approved by the mentor.
- Frequent last-minute cancellations may impact your ability to book future sessions.
If you need assistance with cancellations, contact us at su*****@ko*****.com.
No-Show Policy
At KONNECT, we value everyone’s time and encourage open communication. Please review our no-show policy to ensure a smooth mentorship experience.
- If you do not attend a scheduled session and fail to notify us at least 2 hours in advance, the session will be marked as a no-show.
- No-shows are non-refundable, and rescheduling will require a new booking and payment.
- Repeated no-shows (3 or more within a quarter) may result in restricted access to mentorship bookings.
Please communicate with your mentor promptly if you are running late or unable to attend.
Refund Policy
At KONNECT, we prioritize your satisfaction. Our refund policy is designed to be fair to both mentors and mentees, ensuring clarity and transparency.
Cancellations made more than 24 hours before the session qualify for a full refund.
Cancellations within 24 hours may receive a partial refund of 50%.
Refunds are not available for no-shows or same-day cancellations unless reviewed for extenuating circumstances.
Need More Help?
Contact us for any questions regarding our policies.
Rescheduling Policy
Rescheduling is allowed up to 12 hours before the session without penalty. Rescheduling requests within 12 hours of the session will incur a fee of $10. Sessions can only be rescheduled once per booking. Additional changes will require a new booking and payment.
- Reschedule up to 12 hours before the session
- Fee of $10 for rescheduling within 12 hours
- One reschedule per booking
Need Assistance?
For refunds or rescheduling, reach out to us at [email protected] or call us at (123) 456-7890.
